Updates:Dachsfelderstr 30 4053 Basel Anfrage
- Dachsfelderstrasse 30 , 4053 Basel
- info@vscb.ch
- Mon _ Sat: 9.00 to 18.00
Frequently Asked Questions (FAQs)
What is SG Arrival Card?
SG Arrival Card is the electronic version of the paper disembarkation/embarkation (DE) card (or commonly known as the white card) that foreign visitors are currently required to submit on arrival. Please note that the SG Arrival Card is not a visa. The use of the SG Arrival Card e-Service is free of charge.
Why do I need to submit the SG Arrival Card?
SG Arrival Card is the electronic version of the paper DE card that every foreign visitor must present for immigration clearance. Submission of the SG Arrival Card is one of the basic entry requirements to visit Singapore.
How can I submit the SG Arrival Card?
| You can either access it via this website or download the mobile application from either the App Store (iOS) or Google Play (Android). |
When should I submit an SG Arrival Card?
You should submit your SG Arrival Card within 3 days prior to the date of your arrival in Singapore, to avoid unnecessary delays during immigration clearance.
I need to make multiple trips to Singapore within the 3 days. Can I submit the SG Arrival Card for my multiple trips?
| Yes, you can submit up to three trips per individual submission. |
When do I use the "Group Submission"?
| If you are travelling in a group, one member of the group can opt to use “Group Submission” and apply for himself/herself as well as the other members of the group. One group submission is capped at a maximum of 10 persons. The trip details of the lead traveller (i.e. first traveller) will be replicated for all members in the group. Please make sure that the information you are submitting on behalf of your group is true and accurate. |
Can I make changes to the trip details for one of my group members if they are not the same?
You can choose to amend the trip details of any member in the group if he/she has an itinerary different from the lead traveller by unchecking the box, “Same as Lead Traveller”.
Please make sure that the information you are submitting on behalf of your group is true and accurate.
I realised that I have made an error to my arrival information when making a verification at "Preview" page. How do I edit my information?
Simply click on the “Edit” button at the bottom of the preview page to return to the draft page.
From the draft page, you can either use the navigation bar on the left side of the screen (in the landscape mode) or the “Navigate” tab at the bottom of the screen (in the portrait mode) to toggle between the different sections of your draft records to edit the information.
There are changes to my arrival card information after I have submitted my record to ICA. How can I update my information?
You can update your arrival information via “Update a Submission”, provided the record has not expired. The arrival information you have submitted for each trip expires i) after the date of the arrival; or ii) after you have made your trip, whichever is earlier. You will need the following to do the update:
a)Reference number on the acknowledgement message which you received upon successful submission of information.
b)Your passport information.